Bruce On Business episode 7
It’s the end of the year, and at this time of the year many people psychologically st themselves up to be tired and drained. it make sense because all we had to do all year is to chase the goals that we made for ourselves at the beginning of the year. Now its time to pause and check if those goals were achieved.
For entrepreneurs, it is also a n important period of the year because that is where we press pause to look at the way things went in the business. Few things that you can do as an entrepreneur is to evaluate your company’s goals and achievements. come up with a top 5 list of achievements and top 5 non-achieved list. find out what worked and what did not and the reasons why.
The end of the year is a great time to reflect on the company’s performance, talk about challenges and accomplishments and plan for the year ahead. Have a meeting with the stuff members before your holiday party so that the festivities don’t have to involve talking business. Bring everyone to the table and set goals for 2016. stand up and seize all the opportunities with both hands.
5 ways to make customers eat out of your hand: Part 2
Last week we went through part one of the customer service skills that every employee or business owner must master. This is a five part series that we are going to be sharing with you over the next few Fridays. Here are this week’s 5 excellent customer service skills that will make your customers stay loyal to you:
1. Become an expert.
Learn everything about each product or service you provide. Spend time studying the product as well as the various solutions you are offering for various circumstances.
2. Have a good body language.
Maintaining a good body language is important even when when you are talking with your clients over the phone. Smiling frequently and expressing happiness and laughter in your conversations helps to improve the customers’ experience.
3. Be confident.
If you sound confident in your conversations over the phone, then convincing your customers for any kind of deal or solution will become easier.
4. Handle surprises very well.
Being adaptable within a customer service environment is essential in order to fully prepare for any kind of surprises you may encounter while on the job.
5. Is the customer happy with the offered solution?
Double check with your customer to ensure that they are completely satisfied. This will improve your reputation with the client.
5 ways to make customers eat out of your hand: Part 1
Customer satisfaction is very important in any kind of business. The success of your business depends not only on your hard work, but on the satisfaction the customers. Their satisfaction is the best indicator of how likely they are gonna be loyal to you and will make a purchase in the future.
Hang around with us as we share with you a five-part-series on skills you must have in order to have an excellent customer service. Having all these skills will surely make your customers eat out of the palm of your hand.
1. Be a good listener
Listen intently. Ask questions and summarize the answer of your customer. This will surely show that you care and want to offer the right solution.
2.Have great communication skills
Learn how to effectively communicate with your clients. Know when to listen, when to speak and how to speak. I will make the communication process much simpler any time you talk with a customer.
3. Be calm and patient
Try to manage your emotions and stay calm. This will help to deal with disgruntled and confused customers. When you are calm your customer will feel more respected.
4. Keep your promises
Develop the ability to manage expectations of customer complaints. Stay up-to-date with company policies to ensure that any promise you make for a customer can be delivered.
5. Be honest
Being honest and transparent with your customers proves that you truly care about their happiness and satisfaction.
Develop this skills to excel in any customer service position, regardless of your responsibility, your industry or type of customer you are working with every day.
We will be sharing more on this topic for the next few Fridays, so stay tuned as we continue to learn together.
Looking back to plan forward Part 4
This week we will take a short journey through a series of exercises that we use to cement the leanings from the past year and prepare for the quantum leap into 2016.
The final part to this planning exercise is to make a list from your outstanding issues that needs and can be addressed in the remaining time this year. So many of us just write off December as down time and spend far too much time playing Angry Birds and not getting the small items off the list.
Take your list from Part 2 of this series and write out all the A items that need to be addressed and sorted before the close of the year. Add to this any items that need to be done. Often small items around the office such as backups, cabling, lights or equipment servicing can be included and done during this time.
Then allocate resources; actual names and dates to each item. Good time for a staff coffee meeting and let everyone have a copy of your list. Communication, feedback and accountability is always a great way to get things done. Celebrate when the list is done and take the afternoon off to do your Christmas shopping. Do not forget to get me something.
BOB – Episode 6
We’ve just come to the end of the Global Entrepreneurship Week, and its been a week of activities – talks, workshops and competitions all over the world.
Cape Town had a whole host of interesting talks and workshops all around. Did you have a chance of attending any of the workshops or talks that took place around Cape Town? If not, then worry not, you can find most of the recordings online.
Our very own workshops here at EI can be found on slideshare.com. Please take the opportunity to go and catch up on these awesome workshops that will empower you.
It has also been an interesting week fro those living in France. We all know what has happened over there. After all that has happened, we are seeing a continuation of sagas, uncovering plots, blame and everything. But a number of things have come out of this. and i wanna remove myself from the emotions of the lost of life and distractions of property and violation.I wanna sort of, look at the way the world reacts to this type of a thing.
First, it is shock and disbelieve. Then it is anger, and then blame. we wanna go around pointing fingers and blame someone for what happened. And when it becomes hard for to blame someone who has blown themselves up, we begin to point fingers elsewhere and want to find someone, somewhere whom can be nailed for what happened.
All of this is similar to the way we run our businesses. When things start going bad in our businesses, we close our eyes and pretend it’s not happening. Then we hope it will go away, When it does not go away, we get angry and frustrated. and as time goes on, we want to look for someone that we can blame. That is what we call emotional immaturity.
In situations like this, We need to take responsibility of our actions, all the time. We need to man up and look for solutions instead of playing the blame game. We need to find a strategy of moving from chaos to clarity. That will make you a better entrepreneur.
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